The quality of your product or service is just one of the things that determine whether a consumer will buy from you. If you can make them feel comfortable about you and what your business has to offer, it can also have a huge impact on their purchase decision. With that in mind, it makes a lot of sense to do everything that it’s in your power to make prospects feel comfortable about your business. But how exactly do you do this? Read on to find out.
Take Your Customer Service Seriously
Offering quality customer service is one of the most important aspects of running a business. Customers always feel more confident about doing business with companies that have customer service teams and show they care about the customer even after the sale has been made. Therefore, besides actually building a customer service team that gets the job done, you also have to describe your customer service efforts to customers. The more they know about it, the more comfortable they’ll feel about your business. Not to mention that focusing on them rather than a sales pitch shows just how important customers are to you.
Encourage Online Reviews
According to different studies, online reviews are more important than celebrity endorsements and friend recommendations. Social proof is known to boost brand awareness but more importantly, it makes easier for consumers to trust your business. This makes them more likely to take a look around your website, engage in your content, and ultimately make a purchase. Therefore, it’s a good idea to encourage customers and experts to review your business online. If necessary, you can even think about offering incentives to those who decide to write a few sentences about your company. Most of the time, freebies and discounts will get you lengthy web reviews.
Get Your Office Design Right
First impressions matter quite a lot in business. When a customer or client meets you for the first time, they’ll look for anything that can help them decide whether working with you is a good idea. What this means is that your office design plays a more important role than you’ve imagined. After all, why would a client work with a business that operates from a sloppy and unorganized office?
Start by finding the perfect office layout and making sure there’s enough natural light in it, and then carefully accessorize the place. Office design isn’t only a great way to transmit brand values and corporate identity, it also enables you to provide more tailored support to your employees.
Identify Customer Needs
Over the years, people in the business world have realized that consumers trust companies that don’t put emphasis on their product or service and the benefits it brings. Instead, they prefer connecting with companies that try to help them solve the problems they face in their everyday life.
So, if you want people to feel more comfortable about your business and build a long-lasting relationship with it, learning more about your target audience is imperative. That way, you’ll be able to give customers exactly what they need and turn them into loyal followers of your business. As the people who created this bachelor of arts degree in product design nicely put it, design must be an essential factor for every company that makes the quality of its products a hallmark of its market positioning.
Offer Money-Back Guarantees
Money-back guarantees can indeed work wonders for your business. People are often afraid to buy from a company they’ve never bought from before. This is especially the case when shopping online and they don’t have a chance to hold the product in their hands before making the purchase. When there’s no money-back guarantee, they’ll often decide just to pass on the purchase. On the other hand, if you guarantee your customers they’ll be able to get their money back if they want, there’s no reason why they wouldn’t want to check out your product or service and give it a go.
Final Thoughts
The more you manage to make customers feel comfortable, the greater your chance is they’ll buy from you and come back for more. With every company’s goal being making as many sales as possible, it makes sense to always look for new ways to show people they’re dealing with a credible company.
Rely on the five strategies covered in this post and you can be assured that you’ll build a solid and loyal customer base that’ll help you thrive for years to come. And what business owner doesn’t want that?
Featured image credit: pixabay.com
Jennifer Hahn Masterson is a Senior Business Strategist, holding an MA degree in business communication. She is always doing her best to help her clients find their place in the ever so competitive business arena, insisting on long-term sustainability rather than on some questionable get-rich-fast scheme.
